Victim Support
Free, nationwide support for people affected by crime, suicide and traumatic events.
We are here for you, 24/7.
If you or anyone else is in immediate danger, call emergency services on 111.
Prioritise your safety to avoid the possibility of further harm. Choose a safe place to go to and trusted people to be with.
After traumatic events, it's normal to find that you feel more anxious about your safety and others' safety too. Remember, you're not alone - our Support Workers and other community organisations are here to help you to work out the next steps you can take. We want everyone who has experienced a crime or traumatic event to feel safe and supported.
It's important to prioritise your safety. After traumatic events, it's normal to find that you feel more anxious about your safety and others' safety too. Remember, you're not alone - our Support Workers and other community organisations are here to help you to work out the next steps you can take. We want everyone who has experienced a crime or traumatic event to feel safe and supported.
If you or others have been injured, see a doctor, go to a hospital emergency department or call an ambulance on 111 regardless of whether you decide to report the incident or not.
A professional medical assessment can help your recovery and ensure physical safety.
Depending on the incident, consider having the doctor prepare a medical report that can be shared with police, if you are comfortable doing that.
We provide 24/7 free, confidential emotional and practical support and information to anyone affected by crime, suicide and traumatic events, including their whānau and witnesses. We are here for you in your time of crisis to help you feel empowered, make choices and access the services you need to feel safe and in control. We are here for you if you choose to report a crime and even if you don’t.
You can call us or visit our How we can help page to find out more about who we are, how we can help you and how to access our support.
You may qualify for financial assistance under the Victim Assistance Scheme (VAS) which helps victims of serious crime by contributing to costs related to the crime, the justice process and recovery.
For more information you can contact your Support Worker, call us directly on 0800 842 846 or visit our Financial assistance page.
Visit our Financial assistance page to learn more.
After what’s happened the media may want to get comments or interview you, your family, whānau, close friends or any witnesses. Media can sometimes feel demanding and intrusive during stressful times but it’s your decision if you want to speak to them or not and what you feel comfortable sharing.
If you have insurance, make an insurance claim as soon as you can. Your insurance company will explain what you need to do next. It may be making a list of missing or damaged items, keeping any damaged items in case they need to be assessed by the insurer or keeping receipts for the expenses resulting from the incident.
It’s common for insurance companies to investigate this kind of claim. You can help them by remembering and noting down as much as you can about any events leading up to or during the incident.
If you don't have insurance, it can take more time to get back on your feet, but support is available to help you cope through what’s happened.
These situations can seem very unjust and unfair and can cause both grief and trauma. There is an overlap between these two reactions but there are also some differences. Grief is a normal reaction to loss, featuring a range of responses that stem from sadness. Trauma is a normal reaction to an abnormal event, featuring a range of responses that stem from fear and anxiety.
To help them cope through what’s happened, provide a safe and supportive space for children and young people to process their thoughts in their own way and reassure them it’s not their fault.
Family, whānau and friends can suddenly be called on to help someone who is a victim, witness, or has been bereaved by a crime or a traumatic event. Your caring support can help the person feel more able to cope and begin to recover. Sometimes it’s hard to know what to do or say and you may be feeling stressed by their situation as well. Being there to listen and taking care of yourself along the way helps.
Most people find that unexpectedly witnessing a crime or traumatic incident or discovering the aftermath is disturbing and distressing. Even if you weren’t physically harmed you may still be psychologically affected by what you have seen or heard.
Witnesses often experience a wide range of strong reactions including shock and disbelief, fear, horror, helplessness, anger or grief. You may be overwhelmed or perhaps numb and unable to feel anything at first. You may find you're asking yourself if you could have prevented it, done something different, or helped. You may replay the events in your mind and find it hard to stop distressing thoughts and images. It is common to feel guilty that you witnessed or discovered something so major in someone else’s life and that you were physically unharmed.
It is important to recognise that just because you weren’t directly involved, it doesn’t mean you won’t be affected by what happened. We are here for you if you need support.
The police will ask you to detail what happened and to make a statement. If you are comfortable doing that, the information you give will help police with their investigation.
After a traumatic experience, people’s memories can sometimes be a bit foggy or uncertain. Things that happened can seem like a blur. Take your time and do your best to tell the police everything you can remember about the incident.
The police officer will write down or record what you say and will give you a copy of your statement to confirm it’s an accurate report of what happened. If you remember additional details later on, you can get in touch with the police officer looking after the case, usually called the "OC" or Officer in Charge.
The Investigation
Police will carry out an investigation, which may include additional interviews with you or any other witnesses. They will collect necessary evidence and keep you updated throughout the process. Be aware that investigations can take some time.
Witness Statements
Witness statements and information provided by you or any other witnesses can help investigators and are important for any legal processes later. They can also help those affected by the event, like the families or whānau of anyone harmed, to better understand exactly what happened.
For more helpful information and practical steps on reporting a crime and the police investigation process, visit the Ministry of Justice's Victims Information website.
For many, a ceremonial blessing of the site where a person has died is an essential part of processing the loss. It acknowledges of the spiritual impact of the tragedy and protects and guides the spirit of the deceased. It respects and honours the dignity of the deceased person, their family, whānau, and community.
For Māori, it can include lifting of the tapu on the site and karakia. Other cultural and faith groups have their own unique blessing ceremonies. Some family or whānau members may choose to visit the scene and be part of a blessing ceremony and others may not. They may prefer to hold a private blessing or open it to whomever would like to come, including from the community.
If you are an immediate family or whānau member wishing to organise a blessing for the site, you could contact your kaumātua, local marae, church or faith centre, the police officer who has been working with you, a Police Iwi Liaison Officer, or speak to a Support Worker.
If you don't personally know the family or whānau but witnessed or discovered the incident, you can speak to a Support Worker if you'd like to attend a blessing, provided it is open to the public and the family or whānau are comfortable with that.
Call police on 111 if you’re concerned for the immediate safety of yourself or others, the incident is happening or has just happened, there's serious risk to life or property or there’s an offender there.
If you can't decide if it's an emergency, call 111 and they will help you work out what to do.
If the incident doesn’t need urgent police or emergency services, you're not in immediate danger or you have new information about a case, you can make a report in a few ways:
Phone
Call the police non-emergency number on 105
Online
Fill in a New Zealand Police 105 report
In person
Find your local police station - Talk to the person at the front counter and they will advise you about what to do. If your nearest station is a small or rural station, call 105 to make sure someone is there to help you. You may want to take a trusted person with you for support.
You may consider speaking to someone you trust for advice like a family or whānau member, close friend, community or cultural leader, or your Victim Support Worker.
You can anonymously report the incident by phone or by submitting an online form to Crime Stoppers.
Court cases can take some time and the experience may be unfamiliar but getting help and knowing what to expect can make things easier. Your Support Worker can assist and support you throughout the process, including helping you navigate the justice system, deal with police and other government agencies, attend a restorative justice conference and write a Victim Impact Statement.
For more helpful information about the court process visit the Ministry of Justice's Victims Information website.
Any sudden death that is unexpected, violent or suspicious will be investigated by a coroner. Coroners are responsible for determining the details surrounding the death, including how, where, when, and why it occurred. This information is important in listing the cause of death on the official death certificate. It is a complex process that can vary according to the different circumstances of the death but is handled carefully and respectfully by those involved.
Advice and information is available from Aotearoa New Zealand embassies in the country concerned and the Ministry of Foreign Affairs and Trade (MFAT) can help. They can liaise with New Zealand Police and the country the person died in about the local investigation and justice process.
Official processes required in the country the person died in.
Available local burial or cremation options and any requirements that must be met.
Contact details for funeral directors in that country who could manage the funeral or tangihanga.
How you can bring back the person’s body or ashes (repatriation) to Aotearoa New Zealand.
The immediate family or whānau can ask a funeral director in Aotearoa New Zealand about the options they have for arranging for their loved one's body or ashes to be repatriated (brought back to New Zealand).
If you live overseas but the death of someone close to you has happened in Aotearoa New Zealand, the bereaved family or whānau are able to access some assistance here in Aotearoa New Zealand.
Manaaki Tāngata | Victim Support
Call us 24/7 on 0800 842 846 to be connected to a Support Worker for assistance.
The Ministry of Justice's Victims Information Centre
Find information, advice and support. Contact them here.
Support through the criminal justice system
Look in this directory to find a New Zealand lawyer
Some financial support
ACC may accept a claim for accidental death which would provide financial support to cover some costs when the death of a New Zealander has been confirmed by police as murder or manslaughter. If you're overseas contact ACC on +64 7 848 7400
If you live overseas but the death of someone close to you has happened in Aotearoa New Zealand, the bereaved family or whānau are able to access some assistance here in Aotearoa New Zealand.
Manaaki Tāngata | Victim Support
Call us 24/7 on 0800 842 846 to be connected to a Support Worker for assistance.
The Ministry of Justice's Victims Information Centre
Find information, advice and support. Contact them here.
Support through the criminal justice system
Look in this directory to find a New Zealand lawyer
Your chosen funeral director can do as little or as much as you want them to do. Talk with your funeral director about what you would like, including any cultural or religious rituals you want honoured. Ask them about costs and payment options, so you can make choices that are manageable.
collecting the person’s body from the mortuary and caring for them at their funeral home until burial or cremation
providing information about necessary legal requirements after a death
registering the death and helping families get a copy of the death certificate
explaining how you can bring back the person’s body or ashes (repatriation) to Aotearoa New Zealand.
preparing the body for viewing if the family wishes this and it is possible
fulfilling the family’s choices for the funeral, tangihanga (tangi), or memorial event
checking if the person’s legal will requested certain funeral arrangements
organising cremation or burial procedures that meet necessary requirements
helping families apply for financial assistance, if needed
If you are experiencing family violence and harm, consider making a safety plan. This is a plan of future actions you can take to keep you and your family and whānau members safe if you feel threatened or are in immediate danger. Everyone’s situation is different; Manaaki Tāngata | Victim Support and other local support services can help you to prepare an individual plan that works for you, when the time is right.
Reporting what happened to police as soon as possible can keep you or others from experiencing further harm but you can still report a crime to police regardless of how long ago it happened.
The tragic death of someone close to us is always distressing, and when it happens unexpectedly or in some cases violently, it can be even more challenging. We might hear the news from others or have witnessed the person’s death ourselves, and the shock can leave us unsure about what we need to do.
A lot needs to happen within the first few days after a death and many people and agencies become involved. They understand how distressing this time is will support you through it respectfully and with care.
Call the National Sexual Harm Helpline Safe to Talk, a 24/7 free, confidential helpline that provides non-judgmental support to individuals of any gender who have experienced sexual harm.
Safe to Talk can provide referrals to specialised support including for Māori, Pasifika, migrants and refugees, LGBTTQI+, and male survivors, and they offer helpful information about sexual harm, local support agencies, and what to expect if you choose to report the crime to the police.
If your first language is not English, they have interpreter services available for over 40+ languages.
Phone
Free call 0800 044 334 or text 4334
Online
Website and online live chat www.safetotalk.nz
Email
support@safetotalk.nz
Support is here for you when things get tough. You don't have to face it alone. Reach out to these confidential and non-judgmental services to discuss your situation and get the help you need.
Free 24/7 helpline for counselling support for anyone who is stressed, needs someone to talk to, or is feeling overwhelmed.
Visit your local CAB in person, search their website, or call for free, confidential support about your rights and how to access community or justice services you need.
Free 24/7 depression helpline and information and resources to help individuals dealing with depression in Aotearoa New Zealand.
Directory of nationwide support providers who can help families and whānau cope with common issues and problems.
Free 24/7 helpline to support the emotional wellbeing of New Zealanders and connect people to support that helps them cope through a difficult situation.
Nationwide directory of GPs, mental health counsellors and services, and information for anyone in need of mental health support.
Helps people who are deaf, hard of hearing, speech-impaired, and deafblind to connect with support services over the phone.
Counselling, resources, and a specialist support library for children, young people, and adults who are experiencing any kind of grief, loss or trauma, including after a homicide or suicide.
A directory of professional counsellors around Aotearoa New Zealand.
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Robbery is a form of theft where someone steals (or tries to steal) property from a person using force, violence, or threats.
Theft involves the stealing of personal property from someone when they are away from their home, such as at a workplace, café, or via pickpocketing.
Both robbery and theft can involve multiple perpetrators and in cases where the perpetrator is known to the victim, the situation can be even more complex and stressful. It can occur in a private residence, workplace or business.
Experiencing a robbery or theft, regardless of whether you’ve been physically hurt or not, can be traumatic, particularly when there are threats of violence or weapons involved. For businesses, it can mean feeling unsafe and at risk in your workplace or community. It is also distressing when personal belongings are taken, as this can cause practical inconveniences in having to replace or go without property you need, use, or treasure.
If you have experienced a robbery or theft, it is important to know that it's not your fault. No one has the right to harm you and you deserve to feel safe in your home, workplace and community.
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If the robbery or theft occurred at a business or workplace that you were in at the time, let them know about what happened. This alerts them to your loss, but also helps them to put steps in place to prevent it from happening there again.
Police have been actively identifying and contacting small retailers who have been a victim of a ram raid style burglary or an aggravated robbery. You can contact a member of the Retail Crime Prevention Programme to discuss protective equipment and get advice about mitigating risk and supporting your health and safety.
Check to find out what was stolen and make a list. If important documents or cards have been taken, tell your bank, credit card company or other relevant agencies to prevent anyone from using your cards or personal information.
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After a robbery or theft, most people will experience some shock and distress, especially if the incident was violent or if more than one offender was involved. It may be hard to remember details because it all happened fast.
You may have to cope with physical injuries, which could be life-threatening or life-changing. This kind of experience can threaten your sense of safety and trust in the community. You may feel unsafe and be on edge for fear of being targeted again. You may find yourself replaying the events in your mind, trying to figure out how it happened. Some people can become very focused on trying to find the offender.
If your workplace or business was targeted, this can have significant financial effects for you and your family, whānau and your staff, which can cause anger and stress. If you lost your essential belongings, such as your wallet, phone, keys, or laptop, you’re likely to feel angry and frustrated. It can also be stressful managing your essential belongings, and having to take time to contact your bank, insurance provider, or phone service, to get replacements. It can be even harder if you don’t have insurance. Some stolen items might be irreplaceable and have huge sentimental value.
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If children or young people have witnessed or been a victim of a robbery or theft, they are likely to need extra reassurance and support, especially if things of theirs have been stolen or damaged, or if the incident was violent in nature, leaving them feeling unsafe.
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