27 Mar Coping with the Christchurch mosque incidents – How do I get help?
Coping with the Christchurch mosque incidents
We’re here to help you
If you’ve lost a loved one, been injured, or were present at either mosque at the time of the attacks, Victim Support is here to help. We’ll support you and your family to make sure you get the help you need for as long as you need it.
How do I get help?
Victim Support offer free and confidential support for people affected by the attacks. If you don’t already have a Support Worker, please call us on 0800 842 846. If we’re not the right people to help, we can refer you to the right place.
The Ministry of Social Development (MSD) is coordinating support services to victims of the mosque attacks. Your MSD case manager will work with Victim Support and other government agencies and organisations to ensure you can get all the help you need without having to go from one agency to another.
How can Victim Support help?
Our core role is to provide victims with practical and emotional support, as well as guidance and information. Our Support Workers can help with the following:
- Help with practical needs
- Advising you on and advocating for your rights
- Someone to listen and talk with after a crime or trauma
- Supporting you through the coronial process
- Referral to pre-approved counsellors
- Financial assistance through the Victim Assistance Scheme and Christchurch Shooting Victims’ Fund appeal
- Assisting and supporting you through the court process
- Helping you prepare your victim impact statement
- Providing information and advice
Do you have workers trained to cope with homicide?
Yes, we have highly trained homicide support workers. They provide emotional and practical support in the immediate aftermath and for as long as required.
How do I get financial assistance and who is eligible for funding?
Funding is available from Victim Support’s donated funds and the Ministry of Justice Victim Assistance Scheme, which Victim Support administers, via its usual criteria. Those eligible include:
- The next-of-kin of the deceased
- Those physically injured during the attacks
- Other victims present at the two mosques at the time of the attacks (who are on the NZ Police list of victims)
Eligibility is automatic based on next-of-kin status, physical injury during the attacks, or inclusion on Police records as being present at the two mosques at the time of the attacks.
If you meet these criteria, your Support Worker should have contacted you to notify you of each payment. If you believe you are eligible and have not been contacted, please call us on 0800 VICTIM (842 846) or email us at firstname.lastname@example.org.
What financial assistance is available?*
Next-of-kin of the deceased
The next of kin of the deceased are currently eligible for $45,000 from Victim Support. This includes $5,000 from the Ministry of Justice-funded Victim Assistance Scheme. This has been made over three payments of $15,000.
Those physically injured during the attacks
Those physically injured during the attacks are currently eligible for $25,000 from Victim Support. This has been made over three payments of $5000, $8000, and $12,000 respectively.
Other victims present at the two mosques at the time of the attacks
Other victims present at the two mosques at the time of the attacks are eligible for $12,000 from Victim Support. This has been made available as a single payment from Tuesday 14 May.
Return Travel for Family Members
Immediately following the attacks, Victim Support worked with families to bring loved ones into the country.
To arrange return flights, if you do not already have them, please contact your Victim Support Worker on 0800 Victim (842 846).
Victim Assistance Scheme
Financial assistance is available to victims of homicide through the Victim Assistance Scheme, a programme administered by Victim Support on behalf of the Ministry of Justice.
The Victim Assistance Scheme provides a lump sum payment to the next-of-kin of the deceased (included above). It also provides funding for counselling and some costs related to attending court. You can discuss the criteria for the Victim Assistance Scheme with your Support Worker.
Islamic Association Funds
Victim Support distributes funds to the next-of-kin of the deceased and victims physically injured in the 15 March Christchurch Mosque Attacks on behalf of the At Taqwa Trust, the New Zealand Islamic Information Centre (NZIIC) and the Muslim Association of Canterbury (MAC).
Victim Support was asked by the associations to distribute these funds on their behalf because we hold the appropriate victim information to ensure correct payments. The amounts paid and the people eligible to receive them have been decided entirely and independently by the associations.
Victim Support also wishes to thank At Taqwa, NZIIC, FIANZ, MAC, Al Manaar, Handshake People and North Shore Islamic Association for their combined contribution of $585,000 to Victim Support’s payments.
Further financial assistance
You can also discuss financial support available through the Ministry of Social Development (MSD), ACC, and other government agencies with your MSD Case Worker.
*Victim Support thanks At Taqwa/New Zealand Islamic Information Centre, alManar, the Federation of Islamic Associations of New Zealand (FIANZ), Handshake People, the Muslim Association of Canterbury, and the North Shore Islamic Association for their contributions to the second round of payments to injured victims and the next-of-kin of the deceased.
When will more funds be distributed?
A final payment will be made in June once all donations have been received and the final appeal total is known.
Victim Support will retain $1 million after the final payment date to ensure any new victims confirmed by Police can receive financial support, and to ensure we can provide return flights for families of victims brought into the country by Victim Support. This money will be paid out within three months.
Our appeal will be closed on 30 May. Donations received – or any funds remaining – after 30 September will be redirected to the Christchurch Foundation’s Our People, Our City Fund for victims’ long-term support.
Victim Support is committed to 100 percent of funds received going to victims.
Putting this final plan in place has been a complex process dependent on a lot of information which was not available earlier, such as how much money was likely to be raised and having a reliable list of victims.
There are several other funds that Victim Support has no control over.
Long-term funding will be available through the Ministry of Justice Victim Assistance Scheme, via its usual criteria, to assist with counselling and travel to court.
Where can I find out more about funding?
For more information on funding, please see our Funding FAQs.
What else do I need to know?
Christchurch Budget Service
The Christchurch Budget Service (CBS) can help anyone who needs budget advice or help to manage money.
CBS is an independent, inter-faith agency. It is not aligned with any religious or political organisation. Information shared with CBS will remain private. The service is free.
Contact details are:
Phone: 03 366 3422
Text: 021 0827 1472
Address: 55 Lunns Road, Middleton (between Curletts and Annex Rds)
Closest bus routes are 80 and 140.
Victim Support can provide pre-approved counselling services with one of our registered counsellors.
If you have a support worker, contact them for more information.
If you don’t have a Support Worker, please contact Victim Support on 0800 Victim (842 846) or email@example.com.
Where can I find more information?
Click here for information about how to have your say on the final distribution of Victim Support funds.
Click here to find a list of frequently asked questions and answers.
Click here to view our latest newsletter for Christchurch mosque victims.