Our 24 / 7 service is provided free of charge in communities large and small throughout New Zealand to help victims of serious crime and trauma who are dealing with, in some cases, the worst time of their lives. We are an independent organisation that recruits, trains and supervises front-line volunteers who deliver direct support to victims in the victims’ home, at police stations, at the scene, in court and in the community.
Trauma is the emotional response to an extremely negative event. While trauma is a normal reaction to a horrible event, the effects can be so severe that they interfere with an individual’s ability to get on with their life.
Have you been the victim of a crime or trauma (this includes being a witness or family member of a victim)? Traumatic events like this can affect people in different ways. Here you can read a summary of some common reactions to trauma, and some helpful ways to cope: The Crisis and Trauma Factsheet and see our web page Helping with stress after a disaster.
Everyone has a different response, but it is widely accepted that if victims of crime and trauma are not provided with adequate support in the immediate aftermath they are at greater risk of experiencing things such as post-traumatic stress disorder, depression and repeat victimisation.
People who receive adequate support and information are more likely to remain connected in a positive way with their whānau, family and local community and are better placed to rebuild their lives.
Victim Support helps people to be in control of getting their lives back on track and ensures they get the services they need and their rights upheld.
We help victims and their families to find strength, hope and safety in the face of grief and trauma by providing:
Our services are available nationwide through a national / regional structure. Direct service delivery to victims is primarily delivered by volunteer Support Workers who are managed and supervised by paid staff coordinators. Staff also provide debriefing, supervision, case management, coaching and regular training to the volunteer Support Workers.
(If we don’t provide a particular service, we can usually provide details of who can).
Dealing with a crime or trauma can sometimes be a lengthy and complicated process. Here’s a useful list of frequently asked questions.
These websites for other organisations may also be helpful to you.