05 Oct Ministry of Justice’s enhanced service for victims of crime
The Service is a Ministry of Justice initiative and includes the new website and 24/7 helpline – 0800 650 654.
Justice Minister, Hon. Amy Adams says this initiative is part of the Government’s work to improve victims’ experiences with the justice system. “Last year the helpline received more than 22,000 calls across New Zealand. This valuable service ensures victims and people who support them have easy access to an information service dedicated to assisting them during what are often difficult times,” Ms Adams says.
Victims Information help line
Victims of crime and their families now have access to greater support with the extension of the Victims Information Line. This service has been extended to operate 24 hours a day 365 days a year providing information, connecting victims to services and ensuring crisis calls are directed to the correct agency. The Victims Information helpline, established in 2008, is a free service for victims.
Victims Information website
The Victims Information website has also undergone a major redevelopment to provide a one-stop guide to the criminal justice system and support agencies, including Victim Support, for people affected by crime. The website also has information about victims’ rights, how victims can make a complaint and links to the Victims Code.