Victim Support | News and events – Frequently asked questions
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News & Events – Frequently asked questions

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Who do I contact if I need information?

Jacaleen Williams is our Acting General Manager – Fundraising and Communications.  You can contact her on:

P: 04 470 7212

M: 027 223 7006

F: 04 495 3076

E: jacaleen.williams@victimsupport.org.nz

What publications are available?

We have many information brochures, the Voice quarterly newsletter, numerous fact sheets, and our Annual Report.

Is Victim Support a branch of New Zealand Police?

While our offices are housed within police stations, we are a completely independent organisation.  It is essential that we are neutral and have no connection with the incident other than to assist the victims.

Do you just help victims of crime?

No, eighty-seven per cent of our work is on referral from the police and this includes supporting victims of trauma unrelated to crime such as suicide, accidental death, and civil defence emergency, fire and road accidents.

How many staff does Victim Support have?

Victim Support has a workforce of around 645 volunteers and 131 paid staff based at 63 offices across New Zealand including National Office and 11 service delivery areas – nine geographical, and two specialist services encompassing our response to suicide and homicide.

How do you help victims?

Our free service provides emotional and practical support, information, financial assistance, referral to other support services and advocacy for the rights of victims.

How do you support so many people?

Direct service to victims is primarily delivered by volunteer Support workers who are managed and supervised by paid staff coordinators, who provide debriefing, supervision, case management, coaching and regular training to the volunteer Support Workers.

We recruit, train and supervise front-line volunteers who deliver support in the victims’ home, at police stations, at the scene, in court, and in the community.  Our volunteer Support Workers are our front line people.

Are volunteers from special jobs or related backgrouns?

Our volunteers are everyday Kiwis who have chosen to be there for people facing a difficult situation.  We totally rely on our 645-strong volunteer force.  Some are retired, many have full time jobs, men and women of many cultures and beliefs – they all are people helping people.  some of our volunteers have been supported as victims themselves.

How can they face such challenging situations?

Extensive training is key to ensuring our volunteers and staff are equipped for their often complex and compassionate work.  During our last financial year just under 200 training sessions were held at numerous locations spanning the country with 3,083course attendees.

This consisted of individual training topics, including family violence, criminal justice systems, suicide, victim impact statements and communication skills.  In addition to our four-day intensive introductory training we have several specialist areas of training that include bereavement by suicide and homicide, and victims of family violence and of sexual violence.

All Victim Support volunteers also have a raft of on-going training.  No one works alone in Victim Support.  volunteers attend regular supervision sessions.  This keeps them in touch with their own feelings and allow them time to reflect on difficulties, self-awareness and self-care.

How is Victim Support funded?

Our work is recognised as an essential service by the government and much of our funding comes under contract from the Crown.  Eight-seven per cent is from this source, that includes Victim Assistance Scheme funding, with the remaining 13 per cent raised from our community to keep our services free.

Do people want support?

Over the 12-month period to 30 June 2014, we helped 30,864 people affected by serious crime and trauma.  This was an increase of 1,396 victims or nearly five per cent over the previous year and signifies the growing demand for our services.

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