17 Dec Technology supports us all
Victim Support has launched cloud-based software that will schedule volunteers based on their skill, location, and availability to ensure the most highly suited individual is able to provide a crisis response to meet victims’ needs.
It is widely accepted that if victims of crime and trauma are not provided with adequate support in the immediate aftermath they are at greater risk of experiencing things such as post-traumatic stress disorder, depression and repeat victimisation.
With this new technology, we will be able to respond rapidly to victims’ needs, including those in urban and rural areas. We will be able to see all the information in one view and so be able to optimise dispatch operations into a seamless process, based on correct and up-to-date data. It also allows us to build accurate reporting for regulatory and internal use.
Chris Law, Victim Support’s Contact Service Manager said,
“we now have the ability to fully utilise information in a comprehensive and streamlined way, so that we can easily create even the most complicated schedules that factor in multiple regions and volunteers skillsets.”