Victim Support | Our vacancies
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Our vacancies


Do you want a career which makes a tangible difference to people’s well-being when they are often at their lowest ebb?   Then read on!

Victim Support is a national organisation providing information, support and advocacy to victims of serious crime and trauma.  Advocacy for the rights of victims will always be an essential part of our work with individuals, organisations and government.

We have the following vacancies:

Learning and Development Advisor/s 

  • Main centre bases, with regional travel
  • Valued not-for-profit environment
  • Involves weekend work and travel

Victim Support is currently looking for one or two new L&D Advisors to supplement an existing high performing team.  The organisation is currently underway with growth and development plans which will see added emphasis in the L&D environment on new products, existing product updates, and an enhanced training environment.

Learning and Development Advisors assist in the development, writing and testing of new training modules, provide skills based training and support to leadership staff, as well as moderate and assess internal training programmes against internal standards.

Your current skills and experience will include training to both internal and external staff, looking at new LMS systems that are fit for purpose, scoping of content and delivery and finding ways to encourage trainees to undertake continued development.

You will regularly review and evaluate training packages to ensure training aligns with best practice, and company policies and procedures. In addition, your market knowledge will contribute to looking at cost-effective options for this expanded programme.

It’s preferred that you spend your working day in a Victim Support office, although the flexibility to work from your home office from time to time is also possible. Being a self starter with great experience in this space you’ll contribute to building a collaborative, constructive, empathetic and diverse workplace culture.

This role involves regular weekend work and travel. Permanent and fixed term roles are available.  If you are more interested in supplementing the work of this team on a more casual facilitation basis, please apply for this role but explain your situation in your accompanying cover letter.

A full position description can be downloaded here.

Applications close at 5pm on Monday, 18 November 2019.

For further information contact Michele Walls on (04) 931 9448 quoting job number 19230 or visit

Only people with the right to work in New Zealand may apply for this position. For advice on obtaining a New Zealand work or residence visa visit


Service Coordinator (Permanent, Full-time)

This is a permanent, full time Monday to Friday role based in Lower Hutt. Evening and weekend work is required from time to time for facilitating/supporting training, coaching and mentoring volunteers.

In the role of Service Coordinator, you will be responsible for recruiting, leading and supporting a team of dedicated support workers (volunteers) who provide a 24/7 service to New Zealand Communities.  Your role will provide day to day direction of the support workers and oversee case management. This also includes applying a focused approach to case management and ensuring the right people, resources and relationships are in place. Establishing and maintaining relationship with external stakeholders such as Police and community agencies, organising and facilitating ongoing training are also key components of the role.

To be successful in this role you will require excellent communications and interpersonal skills with a sensitivity to the needs of victims of crime and trauma.  You will also have proven strong coaching and mentoring skills for building a strong and committed support workers (volunteers) team. We are also looking for people who can demonstrate sound judgement and an ability to problem solve.  It is essential that candidates have to ability to work independently or as part of a team.

As Service Coordinator you will be a self-managing person who has:

  • tertiary education with experience in the social service sector preferable
  • experience in volunteer management
  • an ability to think clearly and when needed to work under pressure
  • sound judgement and an ability to problem solve
  • proven relationship management ability with supervision/coaching skills
  • demonstrated strong organisational skills
  • an outgoing personality and be able to network and build relationships
  • knowledge and understanding of Family Violence and Sexual Violence (will be an advantage)
  • Training /facilitation skills and experience (will be an advantage)
  • computer competency – ability to learn a new data recording system (is essential)

You will be required to undergo pre-employment vetting by the NZ Police.

Applicants for this position must hold NZ residency or a valid NZ work visa.

This role offers the opportunity for an enthusiastic professional to make a real difference for New Zealanders.  You will play a role in continuing to build a collaborative, constructive and empathetic workplace culture; and lead through demonstrating our core ethos of humanity and care across communities, living our values and respect for the diverse NZ communities.

To be considered, applications must include:

  • CV
  • Cover Letter quoting reference no F19-043
  • Completed and signed Application form.  The Position Description is here and the Application form can be found here

Applications close 9am, Monday 11th November 2019

Service Delivery Analyst  (Part-Time, 0.8 FTE)(Christchurch)

In this role of Service Delivery Analyst,  you will support the efficient provision of quality services to victims of crime and trauma by leading the delivery and improvement of Service Delivery processes and methods through advanced reporting and analysis. This role will analyse and interpret data to ensure we have robust and high quality metrics informing management decisions and are collecting the right Service Delivery data accurately and effectively.

Based in the Christchurch office, this part-time role (0,8 FTE or 32 hours per week) will support the review and redevelopment of Service Delivery reporting and analysis processes and support data collection and reporting requirements both internally and externally.  ­ Reporting to the General Manager Service Delivery, this role will work with key stakeholders to gather and interrogate information, assisting in the cost-effective implementation of improvements through rigourous analysis and review.  The Service Delivery Analyst will work with management to enable effective reporting and analysis and the successful delivery of Victim Support initiatives and enhancements.

This is a Monday to Friday role. Some flexibility around the hours exists subject to caseloads and manager approval. Additional hours may be required from time to time to support periods of peak workload.

As Service Delivery Analyst you will be a self-managing person who has:

  • Skills in data analysis and reporting, including manipulation of large and complex datasets
  • Strong skills in the analysis of complex data, including the ability to present and report effectively on it.
  • Proven experience modelling information and driving systems and reporting enhancements
  • Demonstrated experience working at a senior level within the sector and coaching staff
  • Proven experience building the case for change and convincing stakeholders
  • Excellent communication skills, including the ability to manage stakeholder relationships and communicate complex information to diverse audiences
  • Experience in service delivery in NGO, public or private sector would be advantageous.
  • A sound understanding of change and experience in the use of a range of effective business analysis modelling and decision-making methods, including user experience evaluation and improvement;
  • A good understanding of quality case management issues.
  • Proven skills in developing effective documentation as required to support business needs, e.g. business cases, requirements, process maps, etc

You will be required to maintain a good working relationship with the NZ Police and undergo pre-employment Police vetting.

Applicants for this position must hold NZ residency or a valid NZ work visa.

This role offers the opportunity for an enthusiastic professional to make a real difference for New Zealanders.  You will play a role in continuing to build a collaborative, constructive and empathetic workplace culture; and lead through demonstrating our core ethos of humanity and care across communities, living our values and respect for the diverse NZ communities.

To be considered, applications must include:

Urgency exists around this role. Applications should be received by Monday, 11 November 2019.

Please send your application to:

Accountant (Wellington)

  • Newly created role in a handy Wellington location
  • Growing organisation
  • Opportunity to make a difference

Victim Support is a nationwide charity which provides information, support and advocacy services to victims of serious crime and trauma.  Based in our National Office in Thorndon, our busy Corporate Services team is looking for an experienced Accountant to support our growing organisation and make a difference in the lives of victims.

The successful applicant will deliver financial information to a wide range of internal and external stakeholders.  They will contribute to the development of effective financial processes and systems and support the GM Corporate Services in the leadership of the Corporate Services team and related activities.

We’re looking for an organised, flexible self-starter with:

  • Current CA/ACA/CPA qualification or equivalent
  • 4+ years’ experience in management and financial accounting
  • Experience in developing/enhancing processes and systems
  • Prior CRM database experience
  • Excellent analytical skills and an eye for detail
  • Demonstrated strong customer service focus

Please note that:

  • You will be required to undergo pre-employment vetting by the NZ Police.
  • Applicants must have NZ residency or a valid NZ work visa.
  • Remuneration will be commensurate with experience.

Applications will not be considered unless they include:

  • CV
  • Cover letter (citing reference F19-046)
  • Completed and signed application form.

Position Descriptions are available here and Application forms can be downloaded here.

Advert closes 9:00am, Monday 24 November 2019. 

To join our small, friendly team, hit the Apply button and send us your Resume, Application form and Cover Letter (Quoting reference number F19-046).

Alternately, if you have trouble submitting all the attachments, send your application to:

Application Forms

Advertised Vacancies – All applicants for paid, advertised vacancies (e.g. non-volunteer roles) must complete an Application Form. It can be found here.

You will be required to undergo pre-employment vetting by the NZ Police.

Applicants for this position must hold NZ residency or a valid NZ work visa.

Volunteer information and sign up details can be found here.

Volunteers Wanted – Court Companion – Auckland, Manukau and Waitakere Courts

 Your role will be to advise and support victims prior to and during the court processes.

Opportunities at Auckland, Manukau and Waitakere courts. Comprehensive training will be given.

Our mission is that “Victims of crime and trauma are in control of restoring their lives”

The aim of Victim Support is exactly that, we will look at all ways that we can to support a victim, this may include advocacy, just listening, Court support, financial aid, prepare victim impact statements for court. Our purpose is to help the victim regain control and to rebuild their lives.

Empathy, good communication, non-judgmental attitude, confidentiality, computer literate and access to a computer, full driving license, Police check, efficient in submitting case notes on time via computer, reliable, and able to attend initial training program and ongoing training meetings. Criminal background check is required.

Training includes: Victim Support Induction Training Programme which is held over two weekends, followed by specialist training for court companion volunteers which is held over two weekdays. Ongoing monthly workshop training is provided as is supervision and debriefing.

Getting started:
The first step is to express your interest by filling out the form here.

Victim Support Approved Registered Counsellor

Victim Support works in partnership with approved registered counsellors for some crimes.

Counsellors, psychologists, psychotherapists, and other health professionals who wish to be considered for the role of a Victim Support approved registered counsellor must meet specified criteria.

If you are interested in becoming an approved registered counsellor for Victim Support, please read the Victim Assistance Scheme (VAS) Counsellor Information.

If you would like to apply, please download and complete these three forms: the Counsellor Application form, the VAS Counsellor Referee Form, and the Police Vetting form.

Please send to the address on the application form.

No closing date