Victim Support | Get help – Frequently asked questions
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Get help – frequently asked questions

Does Victim Support work for the police?

No, we’re completely independent from the Police but they refer people who may need support to us. Our offices are also based at police stations.

Do I have to be referred by Police to get help from Victim Support?

No – you can approach Victim Support directly.

Who is considered a victim?

Anyone affected by a crime or trauma. That can include family members and witnesses.

How much does your service cost?

Our service is completely free.

I work all day. Can I see someone in the evening?

Yes, support workers are available at times and locations to suit you.

I haven’t reported the incident to the Police. Can you still help me?

Yes. We’re happy to talk things through with you.

Is the service you provide confidential?

Yes. Completely confidential.

Are you a counselling service?

No, we do not offer professional counselling. Support workers are trained to listen and support. They help you find solutions that work for you. Sometimes this involves referral to a professional counselling service.

Do you need to know all the details of the incident?

No. Our job is to provide you with help and support. We leave it to the Police to examine the details of the incident.

What if the victim is a minor?

We don’t work directly with children but we can usually suggest to parents or whanau some appropriate organisations that may be able to help.