Victim Support | What you can expect
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What you can expect


When you call our 0800 842 846 you can expect us to activate our response within 45 minutes, no matter the time of day or day of the week.

Our services aim to help:

  • you and your family be safe and find hope and healing
  • make it easier to deal with the justice system, the media or other organisations
  • you build and maintain connections with family, friends and community
  • reduce the financial burden of dealing with homicide, sexual violence or other serious crime.

You are in control

Victim Support’s vision is that victims are in control of their own recovery. We’ll help you figure out what needs to happen and support you to try and get that. We won’t pressure you to do something you don’t want to do.


We’ll do all we can to make sure that you are kept safe, at the time of crisis and afterwards.


Everything you tell us is confidential, unless we think there’s a risk to immediate physical safety.


We’ll keep our promises. If we say we’ll do something with or for you, we will.

Accurate information

If we are giving you information or advice about what’s happening to you, we’ll make sure it’s helpful, neutral, clear, up-to-date and accurate.

Non judgemental

We’ll take you seriously. We’ll treat you with respect including who you are, your family, what’s important to you, your culture, beliefs, and values.

No cost

Our services are free.


We won’t intrude or interfere with your life. We’ll be friendly but won’t become your friend. We’ll stop working with you when you no longer need our help. We won’t do things that need to be done by you, your family or your friends. If we can’t help you we’ll let you know and suggest other options.

Our free service provides emotional and practical support, information, some financial assistance, referral to other support services and advocacy for the rights of victims.

This support helps victims find strength, hope and safety in the face of grief and trauma. We make bold promises to our communities:

  • we will be there 24 / 7 to help as people deal with or aftermath of crime and trauma
  • we promise to make a positive difference to shattered lives
  • we promise that in times of trouble we will make sure people get the help they need to be safe, to find healing, and to navigate the justice system.

To live up to these promises our services are available nationwide through a national / regional structure. Direct service delivery to victims is primarily delivered by volunteer Support Workers who are managed and supervised by paid staff coordinators, who provide debriefing, supervision, case management, coaching and regular training to the volunteer Support Workers.

Download “What to expect from Victim Support / Ko ngaˉ tˉumanako mai I te Ratonga Manaaki Tangata” here.