Victim Support | Victim Support Funding FAQs: 13 May 2019
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Victim Support Funding FAQs: 13 May 2019

Victim Support Funding FAQs: 13 May 2019

What are the criteria for receiving the money and who is eligible?

All donations will be used to provide support and resources for people directly affected by the shootings and their family members. The victims have many needs, some financial, some for other forms of support, and it is important that there is enough flexibility in the fund criteria that we can respond to those needs as they continue to emerge.

Those eligible include:

  • The next-of-kin of the deceased
  • Those physically injured during the attacks
  • Other victims present at the mosques at the time of the attacks


How much was given to each category of victims in the latest payment round?

Victim Support is planning to process the following payments from Tuesday 14 May 2019 to the 283 victims on the Police victim list. The following lump sums will be deposited into victims’ accounts over the next 4 to 5 business banking days:

  • $15,000 to the next-of-kin of the deceased
  • $12,000 to those physically injured during the attacks
  • $12,000 to other victims present at the two mosques at the time of the attacks

Other victims present at the two mosques at the time of the shootings will receive an amount equal to physically injured victims in this particular payment, reflecting only that victims in this category have not received lump sum payments to date.

The total amount of funds spent is now approximately $7 million including both lump sum and emergency payments.


Are injured and uninjured victims receiving the same amounts of money? How much has now been paid out to each category in total?

No. Injured victims and the next-of-kin of the deceased receive more financial support than other victims present at the attacks.

Across three tranches of lump sum payments, the following total amounts have now been distributed:

  • $45,000 to the next-of-kin of the deceased (including $5000 from the Ministry of Justice-funded Victim Assistance Scheme)
  • $25,000 to the physically injured during the attacks
  • $12,000 to other victims present at the two mosques at the time of the attacks


Why did other victims present at the attacks receive payments this time when they didn’t before? Why were they not paid earlier?

Victim Support was unable to make earlier lump sum payments to other victims present at the attacks because it has taken time for a reliable list to be developed by the Police.

It is important to recognise that many of these victims are deeply traumatised by the attacks and have few or no other avenues for financial support.

Victim Support recognises that the next-of-kin of the deceased and those physically injured in the attacks will face greater financial consequences, and that is why these categories have received a larger share of lump sum payments.


How do people apply for lump sum payments, or is eligibility automatic?

Lump sum payments are not available for public application. Eligibility is automatic based on next-of-kin status, physical injury during the attacks, or inclusion on Police records as being present at the two mosques at the time of the attacks.

You do not need to take any action to apply. If you meet these criteria, your Support Worker should contact you to notify you of each payment.


Who do I contact if I believe I should be on the list?

If you believe you are eligible and have not been contacted, please call us on 0800 VICTIM (842 846) or email us at


What have funds been spent on so far?

So far, approximately $7 million has been distributed from or via Victim Support.

The largest cost has been the three tranches of lump sum payments.  Victim Support has also been spent some funds on emergency payments to cover things such as food, childcare, funeral expenses and travel.


How does Victim Support communicate new funding announcements?

Support Workers are victims’ point of contact with Victim Support. In most cases, all communication from Victim Support should be via a Support Worker.


How much money will be left and when will the final payments be made?

Victim Support will not know how much money is still to be distributed until we end our fundraising campaign on 30 May. A final payment will be made in June once all donations have been received and a final appeal total is known.


Does Victim Support control other funds?

No. Though we work closely with other fund-holders to ensure a co-ordinated response, Victim Support is only responsible for funds donated to Victim Support.


Why were specific amounts not announced to the media on Friday?

Victim Support chose not to make payment amounts public in Friday’s announcement because we felt that victims deserved to be informed before the general public.


How has Victim Support determined the amounts to be distributed so far?

It’s important to understand Victim Support’s decision-making process in the context of our core role. As the primary provider of support services to victims, Victim Support works with victims of the attack every day, providing us with continual insight into the evolving needs of those affected.

The most recent payments were brought forward as soon as practically possible to reflect clear client feedback that victims who were present at the mosques, but not eligible for lump sum payments through injury or bereavement, required urgent financial support.

Right from the start we have made decisions based on good case information and engagement with our clients.


How are funds governed?

Victim Support makes all key funding decisions in consultation with community leaders and in cooperation with other fund-holders to ensure a coordinated response.

Victim Support has stringent existing financial management processes in place, accountable to an elected Board of Directors.


Why did Victim Support take so long to make payments and release a plan?

Victim Support began making payments within days of launching the Givealittle fundraising page. The next-of-kin of the deceased and the injured victims received initial lump-sum payments as they were referred to Victim Support, and all victims were able to request emergency grants from Victim Support on a case-by-case basis almost straight away. The second tranche of payments was made just five weeks after the attacks, and a third tranche within another four weeks.

Victim Support made payments before any other major fund and so far has distributed a larger portion of money raised than any other major fund.

These are extremely complex, unprecedented circumstances, and we have been committing all of our energy and resources to support those affected by the attacks and finalising a plan for funding distribution.

Developing a long-term plan has only just become possible as we gain a better understanding of how many people are on official lists, and how Victim Support funds can meet victim needs.