Victim Support | About volunteering
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About volunteering


Our volunteers are everyday New Zealanders who have chosen to be there for people facing a difficult situation. We totally rely on our volunteer workforce. Some are retired, many have full time jobs, men and women of many cultures and beliefs – they are all people helping people. Some of our volunteers have been supported as victims themselves.

Victim Support volunteers make an essential contribution to the well being of our communities. Volunteers, and the staff who support them, are at the heart of Victim Support’s work.

Last year our 647 volunteers and 120 staff responded to 34,671 victims of serious crime or trauma.

We recruit, train and supervise front-line volunteers who deliver direct support in the victims’ home, at police stations, at the scene, in court and in the community. Our volunteer Support Workers are our front line people. They are carefully selected and receive intensive training that continues at regular intervals.

Our free service provides emotional and practical support, information, financial assistance, referral to other support services and advocacy for the rights of victims. This support helps victims find strength, hope and safety in the face of grief and trauma.

It is widely accepted that victims of crime who are not provided adequate support in the immediate aftermath are at greater risk of experiencing things such as post-traumatic stress disorder, depression and repeat victimisation.

Victim Support is a free 24 / 7 community response to someone dealing with, in some cases, the worst time of their life. People who receive adequate support and information from our volunteer Support Workers are more likely to remain connected in a positive way with their whānau, family and local community and are better placed to rebuild their lives.

What sort of person is a volunteer Support Worker?

Victim Support volunteers come from all walks of life. They are men and women of all ages who have different occupations and interests. Victim Support volunteers have an absolute commitment to helping people when they need it most – after a crime or trauma.

What skills do you need?

Firstly, you must have a car and a full and current driver’s license. You’ll be the sort of person that’s a good listener and communicator, and you’ll be able to problem solve calmly during times of high stress. You will need to have access to, and know how to use, a computer as you will be taught how to enter data into our database.

What does a volunteer do?

Volunteers provide support information and practical assistance to people affected by crime and trauma. This might be just hours after the incident, or in the days and weeks, sometimes months, later. For more detailed information see our training page.

How do you become a volunteer?

If you are interested in volunteering with Victim Support, please fill out our registration form. Victim Support has locations throughout New Zealand.

We’ll get in touch and if you meet our criteria we’ll send you an information pack. Then you just need to send that back to us and someone will contact you to arrange an interview.

The interview is designed to make sure you have the right skills and attributes to become a volunteer. If you’re successful at the interview we’ll do a police and reference check. You’ll be given consent forms for this after the interview. Then you’ll be invited to attend an Initial Training Programme (ITP).

There are also other ways you can help. Being a Support Worker isn’t for everyone but perhaps you have other skills to contribute, such as being an event fundraiser or helping us with volunteer recruitment. To find out more, send us email enquiry.

Also see our Frequently asked questions.

You’ll get the right training to be able to help people. Our training will give you the skills and knowledge to be able to deal with a variety of challenging situations.

You can volunteer for Victim Support anywhere in New Zealand. Call 0800 VOLUNTEER to talk to your local office.