Our commitment

To be available 24/7 to support you to cope with the aftermath of crime, suicide and traumatic events.

We’re here to help you make informed, supported, and empowered decisions, not to make decisions for you.

We’ll do all we can to make sure that you are safe, at the time of crisis and afterwards.

Everything you tell us is confidential, unless we think there’s a risk to your immediate physical safety, or the immediate safety of someone else.
To provide you with support we will collect personal information. This is voluntary. Your information may help us to give you the right support.
Read our Privacy and Confidentiality statement for more information.

If we give you information or advice about your situation, we’ll make sure it’s helpful, neutral, clear, up to date, and accurate. If there is information we don’t know, we will do our best to find out or navigate you to the appropriate agency or service provider.

We’ll always respect you, your family, whānau, and friends, what’s important to you, your culture, beliefs, identity, and values. We will not judge you. We will support you.

You do not have to pay anything to use our services.

If we say we’ll do something with or for you, we'll do it.