Manaaki Tāngata | Victim Support is an organisation dedicated to upholding the mana and wellbeing of individuals who have been affected by crime, suicide and traumatic events across Aotearoa New Zealand.

We are driven by a singular purpose — to offer support in times of need. Our team is built on diverse experiences and backgrounds, united under a shared vision to lend a helping hand and offer comfort during challenging times.

Why work with us?

As a member of our team you'll make a real impact on lives across Aotearoa New Zealand every day through deeply rewarding work.

Working at Manaaki Tāngata | Victim Support means joining a caring community that values its team's well-being and connection to one another and the people we support. We prioritise work-life balance, offer competitive remuneration with annual reviews, and are proud to give back to the community.

We support you along the way and offer learning opportunities with a victim-centric and Te Tiriti o Waitangi focus. Join us in helping those in our community feel to safe and supported!

We believe

Choosing to work with Manaaki Tāngata | Victim Support means becoming part of a community that truly cares. We believe in empowering our people as much as those we serve, offering a work environment that prioritises our team's wellbeing.

We know that it is our people who are the heart of the mahi we do, and we strive to create a workspace that reflects our gratitude and commitment to their care.

Victim Support worker smiling in branded jacket

We make a difference

Every day, our team members make tangible differences in the lives of people across Aotearoa New Zealand whether it's through the compassionate support they offer or the advocacy they undertake. This impact extends not only to the individuals we support directly but also to the wider community as we foster a society where empathy, care and justice thrive.

We welcome you to our team

We welcome you to become part of our community and share in the rewarding journey of helping others navigate their paths towards safety and recovery.

Friendly Victim Support worker on phone in park

It’s a privilege to be able to do this. We walk into people’s lives when they’re at their most vulnerable, and they let in a complete stranger. That is so humbling."

Chris, Support Worker

Support roles

Contact Service Worker

Our Contact Service Workers serve as the first point of contact, providing compassionate and efficient support 24/7 on a regularly updated roster, based in Wellington’s Police National Headquarters.

You'll need to welcome diversity, demonstrate excellent phone etiquette, and manage high call volumes while maintaining sound judgment. This critical role allows you to make a tangible difference in people’s lives, connecting them with the resources and assistance they need to begin their journey of recovery.

Support Worker

As a Support Worker, you’ll be passionate about our mission: to support and empower victims, ensuring their safety, providing information, and advocating for their participation at every step of their journey.

You’ll work hand-in-hand with those who have asked for help, ensuring their needs are understood and met while offering them emotional support and access to essential services and resources.

Service Coordinators

Service Coordinators work closely with the District Manager to ensure we are proactively meeting the needs of victims, by planning, organising, and allocating work to allow your team of Support Workers to help as many people as possible.

You will provide end-to-end case management, prioritising support where needed most and providing direct support when necessary. Join us in making a real difference in people's lives.

Support Worker Dee - profile photo

Primarily our role is simply to be with people, surround them with support, and help them figure out the best way forward. What I love is getting people to the stage that they are fully in control again."

Dee, Support Worker

What we can offer you

We want to support our people to be the best that they can be in their roles and enable them to maintain a healthy work-life balance.

We are proud to be a victim-centric and Te Tiriti o Waitangi led organisation.

Remuneration & leave

Living wage logo
  • We offer competitive remuneration for the sector and have an annual remuneration review process each year. Our remuneration increases are based on a number of factors, including the role you are in, performance, progression and changes to the cost of living.
  • We are proud to be a Living Wage Employer.
  • We offer sick leave entitlement after two weeks.
  • KiwiSaver - We provide employer contributions of 3% of your gross salary or wages to the scheme as long as you are contributing. We also continue to provide employer contributions to those who are over 65 years of age.

Health, wellbeing & safety

  • Free professional and confidential counselling through our Employee Assistance Programme.
  • Programme supervision for all roles.
  • Access to free annual flu vaccinations.
  • Workstation ergonomic assessments.

Learning & development

  • Competency based learning modules which are victim-centric learner focused and Te Tiriti-led
  • Professional Learning and Development
  • Online resources and tools
  • Leadership Development Programme

Current vacancies

Charlotte - contact service

It’s really fulfilling to know I’m part of an organisation that really helps people.”

Charlotte, Contact Service

Volunteer with us

Volunteers are crucial to the work of Manaaki Tāngata | Victim Support. With your help we can support thousands of people across Aotearoa New Zealand who are affected by crime, suicide and traumatic events each year. Volunteers come from all walks of life, just like those who need our support.