What volunteers do

Every year, thousands of New Zealanders are affected by crime, trauma, and suicide. Victim Support operates nationwide, 24 hours a day, 7 days a week and we’re here to make sure they’re well supported.

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Victim Support volunteers come from all walks of life, just like those who need our help. They make an incredible difference for people affected by crime, trauma, and suicide, providing much-needed information and support through times of crisis and beyond.

You don’t have to be a qualified counsellor or social worker to get involved – you just need to be a patient, good listener, with the empathy and resilience to help others under pressure.

As a Volunteer Support Worker, you’ll receive comprehensive training to learn the skills and knowledge needed on the job, and be closely supported by locally based staff and experienced volunteers.

You’ll need to have access to personal transport and commit to being contactable for some set time or times each week. You must be over 18 years of age and be able to pass a police check.

Supporting people in their hour of need is incredibly rewarding. By joining our team of Support Workers, you can help people at their most vulnerable times to find safety, healing, and justice.

Victim Support volunteers support victims in their times of need across a wide range of events, from burglary and assault to sudden bereavement. They are a patient ear to listen and talk, while also providing practical information to help victims find safety, healing, and justice.

This might involve:

  • listening to someone dealing with the shock of a crime or sudden trauma
  • assisting a bereaved family with the coronial or funeral process
  • supporting a person or family through a trial
  • ensuring victims get any financial assistance they’re eligible for
  • referrals to other support services.

You don’t need to have a counselling or social work qualification to volunteer. You’ll receive comprehensive training to learn the skills and knowledge needed on the job and be closely supported by locally based, highly trained staff and experienced volunteers.

Once you’ve qualified to take cases of your own, you’ll receive referrals during your agreed roster time and remain in contact with the victims assigned to you for as long as they need your support.

Support Workers will often visit victims in their home, at the Police Station, at the scene of an incident and/or provide support over the phone.

Helping people in their hour of need is incredibly rewarding. By joining Victim Support, you can help people at their most vulnerable times to be safe, heal, and participate.

Watch the video below to hear first-hand from some of our volunteers about their experiences, or follow the links below to learn more about what volunteers do, what you can expect.

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Video URL

 

Downloads

On the frontline liftout - stories of our volunteers